General provisions
These Terms and Conditions (the "Terms") apply to all services provided by AirSimka ("AirSimka", "we") on airsim.com and in AirSimka apps in connection with the sale of prepaid eSIM plans.
By placing an order or creating an account, you (the "Customer") confirm that you have read and accept these Terms. If you do not agree with the Terms, please do not use the service.
We may update the Terms from time to time; the current version is always published on this page with its last-updated date. Continued use of the service after changes are published constitutes acceptance of the new version.
Service description
2.1. eSIM sales
AirSimka sells prepaid eSIM plans for use abroad and at home. The Customer picks a destination and a plan, pays by bank card, and receives a QR code for eSIM installation in their account and by email.
2.2. Registration
To buy and manage eSIMs, the Customer creates an account providing their name and email address. The Customer agrees to provide accurate details and keep them up to date: the QR code, receipts, and order notifications are sent to that address.
2.3. AirSimka's obligations
We make reasonable efforts to keep the service stable and reliable: orders are processed automatically, the QR code is issued right after payment, and support responds promptly. However, we cannot guarantee uninterrupted, error-free operation — mobile connectivity is delivered by carrier networks in the destination country, which are outside our control.
2.4. Customer's obligations
When using an eSIM, the Customer must not engage in unlawful, fraudulent, or abusive activities, or in activities that degrade or damage communication networks. If this clause is violated, we may suspend the Customer's access to the service, notifying them as soon as possible.
2.5. Device compatibility
The Customer is responsible for making sure their device supports eSIM and is not carrier-locked. A list of compatible devices is available at checkout; it is not exhaustive — recently released models may be missing. Before buying, we recommend checking your phone settings for an "Add eSIM" option.
Contract start and termination
The contract between AirSimka and the Customer is concluded when the order is placed on the website or in the app. The Customer is responsible for installing and activating the eSIM and for following the plan's activation rules. The contract ends when the Customer has no active data packages left or removes the eSIM from their device.
Payments
Plans are paid by bank card via secure payment providers. The price is fixed at the moment the order is placed and is shown before payment; all applicable taxes are included unless expressly stated otherwise.
The Customer may not set off their own claims against AirSimka's claims, except for claims we have acknowledged or that have been confirmed by a final court decision.
Delivery
An eSIM is a digital product: no physical delivery is required. Immediately after payment, the purchased eSIM appears under "My eSIMs" on the website and in the app, and a confirmation email is sent to the Customer. Installation instructions are available in the account.
Refunds
If an eSIM cannot be installed and used due to a technical problem on AirSimka's side, the Customer may request a refund or an order adjustment.
6.1. Refund policy
- Refund requests are accepted within 30 (thirty) days of the purchase date, provided activation remains impossible after troubleshooting with our support team.
- If an eSIM is already in use and a problem on our side cannot be resolved promptly, we may refund the unused data.
- Resolving the issue requires the Customer's cooperation (answering support's questions, sharing settings screenshots); without it a refund may not be possible.
- Data packages have a validity period. Once it expires, no refund is provided for unused data.
- Refunds do not cover costs unrelated to the AirSimka order: hotel phone charges, other SIM cards, and similar expenses.
- We may refuse a refund where we find abuse, a violation of these Terms, or fraudulent activity, and may suspend the associated account.
- An eSIM is considered used once installed on a device; no refund is provided for an accidental purchase after installation.
- If you believe in good faith that a charge is incorrect, notify us within 12 days of the charge, explaining why the amount is wrong and what it should be.
- Requests outside the cases above are reviewed individually; if approved, a processing fee may apply. A refund cannot exceed the amount actually paid.
6.2. Refund process
To request a refund, email support@airsim.com from the address on your account and describe the problem. Depending on the situation, support may ask for additional details — for example, device settings screenshots. Approved refunds are issued to the original payment method; funds arrive within 5–10 business days depending on the bank.
6.3. Adjustments
eSIM plans are offered as is: the package contents (data volume, validity, coverage area) cannot be changed on individual request after purchase.
Liability and warranty
AirSimka is not liable for damages caused by unavailability of or interruptions in carrier networks and does not guarantee their continuous availability. AirSimka's total liability under the contract is limited to the amount the Customer paid for the order in question.
Contact
For any questions about these Terms or the service, email support@airsim.com — support replies every day.